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Delivery Schedule
All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
All goods that are dispatched are sent by a Recorded service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and customers confidentiality.
Goods that are in stock are dispatched within a working day. If for any reason we are out of stock, we would expect to dispatch the goods with in about 12 days.
If you the customer are not in when your parcel arrives Royal Mail will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.
UK
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 1.35kg. Over this weight then goods are sent via a courier service.
Southern Ireland
Goods are dispatched by Royal Mail International Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via a courier service and unfortunately is charged at a International shipping rates as this is classed as Europe
Europe
Goods are dispatched by Royal Mail International Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via a courier service.
Rest of World
Goods are dispatched by Royal Mail International Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via a courier service.
UK Delivery charge:-
Up to £10 of goods (Approx. R.R.P £20) = £1.80
Up to £25 of goods (Approx. R.R.P £50) = FREE
Up to £40 of goods (Approx. R.R.P £80) = FREE
At this point goods are more often than not are having to be sent by courier so slightly higher charges apply
Up to £60 of goods (Approx. R.R.P £120) = FREE
Up to £80 of goods (Approx. R.R.P £160) = FREE
Europe and Southern Ireland Delivery charge *
Up to £10 of goods (Approx. R.R.P £20) = £6.00
Up to £25 of goods (Approx. R.R.P £50) = £8.00
Up to £40 of goods (Approx. R.R.P £80) = £12.00
Rest World *
Up to £10 of goods (Approx. R.R.P £20) = £14.00
Up to £25 of goods (Approx. R.R.P £50) = £16.00
Up to £40 of goods (Approx. R.R.P £80) = £20.00
* These prices are a guide only. Most standard orders will fall into the above break down but we reserve the right to pass on any additional costs if the parcel is especially heavy and requires additional courier charges.
Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.
UK Re-delivery Charges:-
Royal Mail - £3.50
Courier - £5.50
Europe and Rest of the World:-
Royal Mail - £Cost
Courier - £Cost
Returns and Refund Policy.
Goods MUST BE unused (we adhere to strict health and hygiene conditions)
Goods must be in thier original condition & packaging.
Goods must be received back at our office within 10 days from the day you placed your order.
Lingerie and items of clothing are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
Notice is given that free offers will be accounted for if returned goods take the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level.
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